2023 sales: $20.3 billion
Previous ranking: 4
Employees: 15,200 (both full-time and part-time)
2500 Cumberland Parkway, Suite 150
Atlanta, GA 30339
Phone: (678) 441-5200
Website Executives
GLOBAL CEO, BCD TRAVEL & BCD GROUP: Stephan Baars
GLOBAL CFO, BCD TRAVEL: Cees Batenburg
GLOBAL CHIEF COMMERCIAL OFFICER, BCD TRAVEL: Mike Janssen
COMPANY FACTS
* Privately held B2B travel management company reaching more than 170 countries.
* BCD Group is owner.
* Owns BCD Meetings & Events and corporate travel consultancy Advito.
2023 DEVELOPMENTS
* Received fourth straight EcoVadis Platinum rating in recognition of sustainability advancements, including its proprietary carbon emission-reporting methodology.
* Processed 17 passenger name records per second through its open application programming interface, demonstrating its commitment to drive innovation through open platforms.
* Opened its Asia-Pacific Service Center, a talent and technology hub in Sri Lanka that provides always-on options.
* Increased year-over-year sales through its proprietary travel commerce platform.
LOOKING AHEAD
* Engaging travelers with an intuitive, personalized omnichannel service and support experience through the deployment of a cloud-based contact center platform.
* Developing sustainability-focused offerings, including a new suite of products to help clients prepare for upcoming Corporate Sustainability Reporting Directive regulations.
* Expanding services with spend-management solutions that drive productivity and cut costs.
* Acquiring talent across operations, technology and consulting, focusing on new talent pools and a data-driven approach to employee development.
* Company has identified key risks that may impact business travel in 2024. They include climate change, cybersecurity, health concerns, increased political polarization and rising crime.
* Although the world economy performed better in 2023 than expected, company says macro risks like persistent high interest rates, bond market developments and geopolitical issues could undermine or derail future growth.