2023 sales: $150.25 million
Previous ranking: 56
Employees: 50 full-time, 10 part-time
820 Bald Hill Road
Warwick, RI 02886
Phone: (401) 780-0903
Website Executives
OWNER: Steven Gelfuso
PRESIDENT/COO: David Accetturo
CFO: Joseph Giampietro
VP, MARKETING & PARTNERSHIPS: Steven Eidelberg
VP, TECHNOLOGY: Jonathan Gelfuso
COMPANY FACTS
* Privately held company.
* Hybrid of retail direct-to-consumer and a host agency.
* Works with 5,200 independent contractors.
* $130 million in sales completed by hosted agents.
* Sales: 98% leisure, 1% business, 1% other.
* A member of Travel Leaders Network.
2023 DEVELOPMENTS
* Targeted growth of independent contractors on West Coast.
* Increased number of team leaders and coaches for ICs.
* Increased marketing, education and technology staff.
* Launched cruise booking engine in agent intranet.
* Increased training opportunities for ICs with more in-person events.
LOOKING AHEAD
* Establishing Cruise Brothers University, an online education platform offering five- to 10-minute learning modules to member agents.
* Launching public website with agent microsites.
* Developing incentive program for top agents.
* Creating train-the-trainer program for team leaders and coaches.
* Business growing with a 30% increase in sales and continues to indicate growth, not only with contemporary cruise brands, but luxury and expedition. Sales are being booked further in advance into 2025-26, but Q3 and Q4 are filling in nicely with continued short-term Alaska, Europe and New England-Canada sailings, company says.