2023 sales: $15.2 billion
Previous ranking: 6
Employees: 12,929 full-time
275 Grey St. South
Brisbane, QLD 4101, Australia
U.S. headquarters:
5 Paragon Drive
Montvale, NJ 07645
Phone: (201) 934-3500
Website Executives
PRESIDENT, FLIGHT CENTRE TRAVEL GROUP AMERICAS: Charlene Leiss
CFO, AMERICAS: Mark Imrie
MANAGING DIRECTOR, FCTG CANADA/PRESIDENT, CORPORATE TRAVELER CANADA: Chris Lynes
PRESIDENT, FCTG MEXICO/LATAM NETWORK: Maren Hanschke
PRESIDENT, FCM AMERICAS: Billy McDonough
PRESIDENT, CORPORATE TRAVELER USA: John Van den Heuvel
EVP/GENERAL MANAGER, ENVOYAGE: Christina Pedroni
EVP/GENERAL MANAGER, SUPPLY: David Richardson
COMPANY FACTS
* A publicly traded travel company. Its North American subsidiary is Flight Centre Travel Group.
* Brands include Flight Centre leisure travel and corporate divisions Corporate Traveler and FCM.
* Works with 2,200 independent contractors.
* $986.8 of sales by hosted agents.
* Sales: 51% business, 49% leisure.
2023 DEVELOPMENTS
* Completed the acquisition of Scott Dunn, a brand focusing on tailor-made, luxury holiday packages with operations in the U.K., U.S. and Singapore.
* Introduced its Luxury Travel Collection.
* Continued to improve operations, especially within FCM, which included an existing project designed to deliver savings, higher productivity and customer benefits through automation and streamlined systems.
* Announced plans to relaunch Cruiseabout in the Australian market and to re-establish a dedicated wholesale cruise division.
* Fast-tracked investment in its majority-owned airfare aggregator TP Connects to meet Flight Centre's needs and create new revenue-generating opportunities.
* Achieved certification from Great Place to Work.
LOOKING AHEAD
* Customers continuing to adopt Melon, Corporate Traveler's one-stop shop to search, book and manage business travel.
* Through its TP Connects relationship, strengthening its distribution technology to strategically enhance NDC content and offer a more personalized, dynamic and competitive product.
* Rolling out and investing in the FCM platform.
* Rapidly expanding Envoyage, the company's new home for independent travel agents and agencies. The brand debuted a polished visual identity this year that reflects the group's experienced global community, technology and comprehensive product marketplace.
* Advancing its DEI efforts to create meaningful change across the business and in the corporate travel space through various employee training and development programs, equity-oriented events and inclusive workshops.
* Identifying new opportunities for growth and expansion, particularly in meetings and events; stage, screen and sports; and luxury travel.