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Hurricane Beryl leaves more than destruction in its wake
Pleasant Holidays' Jack Richards discusses the challenges major storms pose for advisors and their clients.
The voice from Embark Beyond
Annie Fitzsimmons, the agency's new editor in chief of special projects and content, is on a mission to reach clients and...
Best service lessons with hospitality living-legend Horst Schulze
In this ReThinking Tourism video, columnist Doug Lansky interviews the Ritz-Carlton founder about some of the key factors to...
The do's and don'ts of selling travel insurance
There are several conditions that travel advisors need to meet to sell travel insurance to clients. Here's what advisors need...
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Legal Briefs
Don't risk antitrust violations to keep staff
Good help is hard to retain, but these plans to discourage defections are illegal.
Client's DUI could keep him out of Canada
As a general rule, the Canadian federal government considers DUI to be a serious criminal offense for which someone will be...
How to get rid of an IC
A good contract will guide you if you need to part ways with an independent contractor.
Amex GBT-CWT linkup is full of upside
The acquisition will be good for corporate travel sellers and buyers, and it may be good for travel agency revenue.
Corrected: Truth in advertising coming to travel
Airlines must display the full fare. Why not expand that rule to other suppliers?
Affiliating to meet AA's NDC requirement
Mark Pestronk lays out various preferred agency relationships that may help a smaller agency meet the airline's requirements.
Little legal recourse against AA's moves
Unless two or more airlines conspire or a consumer can prove that a practice furthers an airline's local monopoly, there is...
Should airlines refund taxes and fees on nonrefundable tickets?
Here's why a class action against airlines regarding taxes and fees on nonrefundable tickets won't fly.
The growing trend of verticalization
Aside from ARC's role in the verticalization of travel, I see four causes for the megatrend.
The legality of IC exclusivity
Under federal law, exclusivity is allowed. A contractual requirement that the IC work only with your agency will not, by...
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