Clockwise from top left: Robert Silk of Travel Weekly, Laura Chadwick of the Travel Technology Association and Folo by Travel Weekly host Rebecca Tobin on an episode talking about new rules on aviation refunds and ancillary displays.
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We're talking about final rules from the U.S. Department of Transportation about when and how airline passengers qualify for a refund. This rule is widely seen as a win for customers -- but there is at least one provision of the rule that could make things tricky for parts of the travel-sales business. In addition, the DOT ruled on when flyers must be told about certain ancillary fees.
In this episode, host Rebecca Tobin goes over both rules with Laura Chadwick of the Travel Technology Association and our aviation editor Robert Silk.
This episode was recorded Friday, May 3, and has been edited for length and clarity.
Episode sponsor:
This episode is sponsored by All-Inclusive by Marriott Bonvoy.
Related reports:
Biden administrations finalizes rule establishing airline refund requirements
New airfare refund regulations are a win for consumers
Mark Pestronk's Legal Briefs column: Is the DOT refund rule still anti-agent?