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Hurricane Beryl leaves more than destruction in its wake
Pleasant Holidays' Jack Richards discusses the challenges major storms pose for advisors and their clients.
The voice from Embark Beyond
Annie Fitzsimmons, the agency's new editor in chief of special projects and content, is on a mission to reach clients and...
Best service lessons with hospitality living-legend Horst Schulze
In this ReThinking Tourism video, columnist Doug Lansky interviews the Ritz-Carlton founder about some of the key factors to...
The do's and don'ts of selling travel insurance
There are several conditions that travel advisors need to meet to sell travel insurance to clients. Here's what advisors need...
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Legal Briefs
The do's and don'ts of selling travel insurance
There are several conditions that travel advisors need to meet to sell travel insurance to clients. Here's what advisors need...
Getting help with debit memos
Here are some tips for dealing with the too-common problem of debit memos.
Contracts to consider in agency purchases
When you buy an agency, you buy its contractual agreements. Here are the critical deals.
Six tips for getting the best GDS deal
It's never been a better time to renew to an improved GDS contract. In my experience, there are six keys to getting the best...
How not to be the 'merchant of record'
The DOT interprets its rule to mean that if you issue a receipt for cash, check or wire, then you are the merchant of record....
Defining terms in DOT's airline refunds rule
I predict chaos as a result of the DOT's rules that will lead to many agencies deciding to stop selling airline tickets.
Can a family member inherit my travel clients?
An independent contractor wonders how she can bequeath her book of business to her daughter.
Noncompetes are about to become illegal
With little publicity, the FTC adopted the rule banning noncompetes last month. It goes into effect on Sept. 4, and it will...
The DOT has deputized state AGs
Earlier this year, the DOT authorized officials in 18 states and territories to investigate whether travel agencies (as well as...
Is the DOT's refund rule still 'anti-agent'?
Even though the DOT limited the application of the final rule, it will still create a substantial burden on many agencies. I...
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