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Hurricane Beryl leaves more than destruction in its wake
Pleasant Holidays' Jack Richards discusses the challenges major storms pose for advisors and their clients.
The voice from Embark Beyond
Annie Fitzsimmons, the agency's new editor in chief of special projects and content, is on a mission to reach clients and...
Best service lessons with hospitality living-legend Horst Schulze
In this ReThinking Tourism video, columnist Doug Lansky interviews the Ritz-Carlton founder about some of the key factors to...
The do's and don'ts of selling travel insurance
There are several conditions that travel advisors need to meet to sell travel insurance to clients. Here's what advisors need...
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Reality Check columns
Don't get why we don't sell air? Our clients do
Every travel professional needs to specialize in something broad or something specific. We have a fairly sophisticated...
Fighting the good fight -- even on Sunday
Ours is the dream-fulfillment business. Yes, we have beaches and castles and charming cities high on a hill. But travel can...
Remember when travel agencies needed customer parking?
Our profession has changed. In the Travel Institute's industry report last year, it said that 71% of travel agents now work as...
Here's a bucket-list item that is getting old
I am trying to meet up with a specific individual who happens to live a fair distance away.
Paradise is a flight and a drive away
The Turks and Caicos Islands are as drop-dead gorgeous and wonderful as the press reports tell us. But first, you have to go...
There's a new hurdle for agencies, and I'm as stumped as you
While our business models may be very different, I am having the same challenges you are when it comes to finding the best...
Meanwhile, in the rest of the world
I thought it might be a good time to look at how things are going abroad, where everything is hunky-dory -- or is it? Here are...
What we learned about our clients last year
Clients are patriotic, support legalization of marijuana, own firearms, frequently use smartphones, have mixed responses toward...
Walking slow, toting precious cargo in the 14th Arrondissement
In Paris, a love of cheese is one way to bring neighbors together.
Time to change business as usual
Travel sellers and travel marketers should go direct -- to each other.
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